A Guide For Patients
Appointments
Non Urgent / Routine
Appointments can generally be booked up to 3 months in advance, consulting times are detailed on the home page. Most appointments with the Doctors are of 10 minute duration. Some consultations particularly with the Nurse may take slightly longer. If you are able to advise the receptionist what your appointment is for we can allocate suitable time aside with the Nurse. Please advise the receptionist if you wish to see a particular Doctor, and they will be able to advise on availability.
Urgent appointments
We hold back a number of appointments each day, for patients that feel that their symptoms are such that they feel that they need to see a Doctor that day. These appointments are intended for patients with an urgent medical need. Inappropriate use of these slots is likely to lead to genuinely ill patients having to wait longer to see a Doctor.
Home Visits
If you are able to get to the Surgery, we would ask you to make as much effort as possible to do so.You will be seen by a Doctor that day, normally as an emergency appointment at around 12 Noon.
For those patients that are housebound or if your medical condition prevents you from attending the Surgery, please book a home appointment by 10am if at all possible. Please bear in mind that home visits are far more time consuming than surgery appointments, hence our request that you attend the Surgery if at all possible.
Cancelling Appointments
If you are unable to keep your appointment, please contact our reception desk as soon you know, so that your appointment may be offered to another patient. Please telephone reception on 01672 870388.
Urgent appointments and Visits
If you feel that you need to see a Doctor immediately and your symptoms are giving you real cause for concern, please telephone our reception on 01672 870388 or 870330, and we will endeavour to put you through to one of the Doctors.
Alternatively if you feel that it is life threatening dial 999 immediately.
Out of Hours
Evening and weekend medical cover is provided by Wiltshire Medical Services Ltd.
They can be contacted on 0300 111 5717:
6.30pm-9.00am weekdays
From 6.30 Friday through to 9.00am Monday ( weekend cover)
The Surgery is closed on a Thursday from 12 Noon- urgent medical assistance can be arranged via Dr Kings surgery in Burbage by calling 01672 810566.
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