A Guide For Patients
General Information
Dispensing
If you live further than one mile from your nearest pharmacy, you will be able to obtain your medication directly from the Practice.
Medication may be collected any time throughout the week, during our normal opening hours (see home page).
For repeat medication, please allow two working days notice from order to collection.
Your order can be;
- made by telephone on 01672 870330
- Fax 01672 870664
- By handing in your repeat order slip attached to your last medication order
- By email - using the Repeat Prescription link
For new patients on repeat medication transferring to the Practice, please speak with the Doctor, who will arrange for your regular items to be added to your records.
If medication is required when the Surgery is closed, please telephone 01672 870388, and you will be directed to our Out of Hours provider or Dr Kings Surgery for assistance.
Medication Reviews
All patients on repeat medication will be asked to attend the Surgery at least once a year for a full review of their medication. Your repeat order slip will indicate whether you are due to see a GP for a review.
For those patients with Coronary Heart Disease, Hypertension, and diabetes it can be useful to have blood and/or urine samples taken prior to your medication review. When booking your medication review, the receptionist will be able to advise if any tests are due.
Test Results
We ask patients to contact the Surgery for test results. Please do not call prior to 10.30am, as this can cause inconvenience for those patients trying to call in first thing to arrange a Doctor’s appointment.
The Doctor may contact you direct in the event of abnormal results. It is therefore helpful if you ensure that we have suitable contact numbers for you, including mobile if appropriate.
Cervical smear results can take up to six weeks to come through, and these will be sent to the patients home address.
Hospital Referral
If the Doctor feels that your symptoms require further investigation, he/she may refer you to see a hospital consultant.
Under the ‘ Choose and Book’ scheme, your referral is made electronically at the time of your consultation with your GP.
The benefits are:
- You will be able to choose from a number of hospitals
- You will be able to select the date and time of you hospital appointment
Once referred, there is a relatively simple process to confirm your booking. Your Doctor/Reception staff will be happy to explain this to you.
Access to Medical Records
You have a right to a copy of your medical records under the Data Protection Act 1998.
If you wish to merely view your records, please contact our Practice Manager, who will arrange a mutually convenient time for you to have access.
Should you require a full copy of your medical records, please be aware that there may be charge involved from between £10 for computerised information up to £50 for copies of full paper records.
The Practice in line with many other Practices up and down the country contributes anonymised data to assist with research in to the health and well being of the wider population. Please read this notice for further explanation. If you have any concerns, please contact the Practice Manager.
Complaints
Should you have a complaint against any of the medical or non medical staff at the Practice, we operate a standard complaints procedure. Please contact the Practice Manager or Maggie Kerr our Head Receptionist in the first instance, who will be able to advise you further.
We will aim to deal with your complaint as quickly and efficiently as possible.
We are always keen to receive feedback on the service that we provide to our patients both good and not so good. Let us know what you think by emailing kmarshall@nhs.net
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